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FAQs



Administration / Account Content Security Subscription Technical & Basic Troubleshooting


 Administration / Account

What is CLJ Legal Network Sdn Bhd’s mailing address and contact information?

Our contact details are as follows:

CLJ Legal Network Sdn. Bhd.
Unit E1-2, (2nd Floor) Blok E,
Jalan Selaman 1,
Dataran De Palma,
68000 Ampang,
Selangor Darul Ehsan

Tel: 03-4270 5421(Direct line),  03-42705400(General line)
Fax : 03-42705402
Email: enquiries@shariahlaw.com

What if I forget my password?

Use the “I can't access my account” option on the website to reset the password. Go to http://www.shariahlaw.com/subscription/ResetAccount.aspx

Is the password and user ID case sensitive?

The user name and password are case sensitive.

Can I change my user ID?

The user ID may be changed. Please write in or email your request to enquiries@shariahlaw.com.

Can I access shariahlaw.com overseas?

Access is available over the world wide web.

What will happen if I forget to log out or leave my computer idle for a period of time?

When there is no activity for more than 20 minutes, the system will automatically log out the user’s session. There are no restrictions on the number of attempts to log into the system.

Does your online service have usage restrictions?

No. There are no time usage limit. However, all subscribers and users are bound by the Terms and Conditions of Use for the website.

Do I need to update you if there are changes in my contact information?

It is advisable to inform us immediately of any changes in your contact information or mailing address. This will ensure that you receive all notices and invoices.

How can I change my billing or delivery address?

You can fill in the form in members area by going to Customer Info hyperlink to change your billing or delivery address.

How can I get a copy of my statements of account / credit notes / invoices / delivery notes / others?

To obtain a copy of the above documents, please contact us during our office hours, Monday to Friday, from 9am-6pm (+0800 GMT). The following are our contact details:

Tel: 03-4270 5421
Fax: 03-4270 5402
Email: enquiries@shariahlaw.com

How do you handle renewals?

The CLJ Shariah system will automatically generate invoices for all renewals in the month preceeding the expiry date.

How do I make payments for my purchases?

You may pay by cash or cheque made out to “CLJ Legal Network Sdn. Bhd.” or by credit card via our online payment gateway.

Do you offer student discounts?

CLJ Legal Network understands that students use legal information for research and not part of their commercial activities. We encourage this use at a lower cost.

Many Universities already provide free access to CLJ Shariah on campus. Please check with your law faculty or your library. If they do not provide access, ask them to contact us. We offer very reasonable rates to Educational Institutions that provide student access to our data.

Who do I contact should I have any queries?

Please call our Customer Service Executives at 03-42705400 or email enquiries@shariahlaw.com . It's a one-stop centre for all queries on your account including login details and payment.


Content

What is available in your database?

The data consists of the following:

  1. Comprehensive Shariah Law library which includes the Syariah Reports published since 2004 and the widely cited LNS cases from 1928.
  2. Islamic Law cases and articles from across Commonwealth nations.
  3. All Federal Acts and State Enactments in relation to Islamic Laws in Malaysia.
  4. Articles on contemporary topics written by noted Shariah practitioners and academics.
  5. Forms and reference materials on various issues relevant to the practice of Islamic law.
  6. Latest highlights including global media reports on Islamic issues.
  7. Listing of Shariah Legal Practitioners.

How do I begin searching?

To begin searching, please log into the site. Once you enter the subscriber’s menu click Search Directory”  under any one of the categories e.g. “Caselaw”, “Legislation” or “Article”. This takes you to the search form. Fill in at least one search column and click SEARCH. Tips on how to search may be found under “Help” at the right column of the screen.  

How can I view state or provincial legislation or rules?

CLJ Shariah does have this within its database which is searchable and may also be viewed using the browse option.

How recent and updated is the content of the database?

The information in the database is updated on a weekly basis.

Is the information available similar to what’s available in the printed journals?

Yes, the information is similar. However, as an added bonus information that is available online includes unreported judgments.

Are your cases downloadable in PDF format?

Yes, all of our cases may be downloaded in PDF format.

When I print the PDF version, the print-out is not the same as the displayed version?

When printing a PDF file please use the PDF printing option and not the browser’s printing option. The PDF option is displayed on the upper left hand corner of the page.

When I download a case from your website, does it come out exactly as it does in the printed journal?

When you click on a case you have searched, the text you see on your screen will not appear exactly as it appears in the printed journal. However the PDF version would enable you to extract a document that closely resembles the printed version.

I would like more information on the legal publications you sell. Who can assist me?

A collection of our print publications are featured in the CLJ Book Catalogue or in our CLJ-eBooks website. Call us at 03-4270 2260 for more information.


Security

How secure is your website?

We have taken all necessary steps to keep the website secured at all times. We continuously invest in the right technology that keeps your personal login details and data secure.

How do I obtain my password?

To obtain your password, please do the following:

Go to http://www.shariahlaw.com/subscription/ResetAccount.aspx and enter the e-mail address associated with your account and click continue. Your password will be sent to the e-mail address you provided at the time of registration. For security reasons please change your temporary password once you log into the account.

What precautions can I take to protect my password?

Change the password frequently. A strong password should consist of at least 8 characters and include a combination of numbers and alphabets. 

Can TWO users log into the system at the same time?

No, there are safeguards in place to ensure that no such concurrent logins occur. We offer affordable rates, so we would strongly discourage user/password-sharing. However, please contact us if you encounter problems logging in.


Subscription

How do I subscribe?

To subscribe please do the following:

Go to http://www.shariahlaw.com/?page=subscription, download the application form and forward the same together with all the necessary supporting documents to:

CLJ Legal Network Sdn. Bhd.
Unit E1-2, (2nd Floor) Blok E,
Jalan Selaman 1,
Dataran De Palma,
68000 Ampang,
Selangor Darul Ehsan

Email: accounts@shariahlaw.com

What are the subscription fees?

All subscription fees are listed at: http://www.shariahlaw.com/?page=subscription.

Are there any charges for conducting a case search?

There are no additional charges for conducting searches. Your subscription fee is inclusive of all searches made on the database.

Are there any restriction on eligibility to subscribe?

There are no restrictions on subscription eligibility. The service is open for all to subscribe but we reserve the right to decline any subscription application at our discretion.

Do you have a monthly subscription service?

We do not have a monthly subscription service at present.

What are the modes of payment you accept?

Payment can made via the following methods:

  • Cheque – made payable to CLJ Legal Network Sdn. Bhd.
  • Credit Card – Visa, Mastercard
  • Direct Credit/ Fund Transfer to Public Bank A/C No. 3132456932 [please fax a copy of application form and payment slip to (603) 42705402]
  • Cash - Walk in Customers only

Technical & Basic Troubleshooting

Do you provide 24 hour assistance?

You can contact us during our office hours, Monday to Friday, from 9am-6pm (+0800 GMT). The following are our contact details:

Tel: 03-4270 5421(Direct line),  03-42705400(General line)
Fax: 03-42705402
Email: enquiries@shariahlaw.com

What are the basic technical requirements to gain access to your website?

The basic technical requirements are as follows:

  1. Hardware
    • PC with 1GHz CPU or faster, 1GB RAM or more
    • Mobile Device (Tablet computer, smartphone etc.)
  2. Internet Connection
    • Broadband
    • Wifi
  3. Software
    • Web Browser (IE 7.0+, FireFox 3.0+, Safari 4+, Google Chrome 16+ or other modern browser)
    • Other (JavaScript, Cookies enabled)

I am unable to access www.shariahlaw.com. What should I do?

Please check that the internet connection is active. If you do experience connectivity problems contact your Internet Service Provider and seek assistance in diagnosing the connectivity issue.

I am unable to view the judgment page. What should I do?

Please check that the internet connection is active. An offline connection may prevent the page from being displayed. On some instances your browser’s settings may prevent pop-up windows from being displayed. Please disable the pop-up blocking option if that is the case.